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SMS Privacy Policy

DS Elite Volleyball — SMS Program Privacy Policy
Last updated: September 23, 2026

1. What this policy covers

This Privacy Policy describes how DS Elite Volleyball ("we," "us," "our") collects, uses, and protects information related to our SMS (text-message) program. By providing your phone number and consenting to receive SMS messages from us, you agree to the practices described below.

2. Information we collect

We collect:

  • The mobile phone number you provide on our text-updates form at www.dselitevolleyball.com/text-updates.
  • The name of the parent/guardian and the registered athlete associated with that number.
  • Records of consent (date, timestamp, IP address of submission).
  • The content of SMS messages sent to or received from your number, including delivery status.
  • Opt-in and opt-out events (e.g., STOP, START, HELP keyword usage).

3. How we use this information

We use this information only to:

  • Send program-related notifications to parents/guardians: tryout reminders, practice schedule changes, tournament updates, evaluation availability, coach assignments, weather cancellations, and season announcements.
  • Reply to questions you send us by text about your athlete's schedule or account.
  • Maintain a record of consent and opt-out preferences for compliance with CTIA and federal regulations.
  • Diagnose delivery issues and respond to user replies.

4. What we do NOT do

  • We do not sell, rent, lease, or share your phone number with third parties for marketing purposes.
  • We do not use SMS for advertising, promotional offers, or political messaging.
  • Mobile information is not shared with third parties or affiliates for marketing or promotional purposes.
  • All categories of information described above exclude text messaging originator opt-in data and consent; this information is not shared with any third parties.

5. Service providers

We share information only with service providers strictly necessary to operate the SMS program:

  • Twilio Inc. (our SMS gateway provider) — receives the recipient phone number and message content to deliver messages and process replies. Twilio's privacy practices: twilio.com/legal/privacy.
  • Supabase (our database) — stores phone numbers, message history, and consent records on our behalf.

These providers are contractually limited to using the data only for the purposes described above.

6. Retention

We retain phone numbers and SMS records for as long as the athlete remains an active participant in the club, plus two additional seasons for historical reference. You may request earlier deletion at any time (see Section 9).

7. Children's privacy

Our SMS program is intended only for adult parents and legal guardians. We do not knowingly send SMS messages to phones owned by minors. Athletes themselves do not receive program messages directly from us through this campaign.

8. Opt-out and opt-in

You may opt out of SMS at any time by replying STOP to any message we send. You will receive a confirmation reply and no further program messages. You may rejoin by replying START. Reply HELP for support contact information.

Opting out of SMS does not affect your or your child's participation in DS Elite Volleyball programming; we will simply communicate via email instead.

9. Your rights

You may request that we:

  • Confirm what data we hold about you.
  • Correct inaccurate information.
  • Delete your phone number and message history from our systems.

Send requests to drew@dselitevolleyball.com. We will respond within 30 days.

10. Changes to this policy

If we materially change this policy we will post a notice on our website and, where required, send a one-time SMS notification to active subscribers.

11. Contact

DS Elite Volleyball
Email: drew@dselitevolleyball.com
Website: www.dselitevolleyball.com
Phone: 512-265-1663